Getting Started - Arvi Medical Transcription Knowledge Base
Getting Started
This section provides a foundational overview of the Arvi Medical Transcription system, including an introduction to its core purpose, a breakdown of user roles and their specific permissions, and detailed instructions for registering your organisation and setting up individual user accounts. It is essential for all new users to familiarise themselves with this information before proceeding to more advanced functionalities. The following articles will guide you through the initial steps of account creation, security configuration, multi-organisation management, and understanding the different levels of access within the platform.
System Overview & Introduction
The Arvi Medical Transcription system is a sophisticated platform designed to streamline clinical documentation and communication for healthcare professionals. It empowers users to generate a variety of medical letters and reports by leveraging advanced AI technology to transcribe and process audio recordings. Whether you are dictating a consultation, a referral letter, or a procedure report, Arvi Medical Transcription is built to enhance efficiency, reduce administrative overhead, and ensure accuracy in your documentation workflow. The system is accessible via a web-based interface and a companion mobile application, providing flexibility for users to manage their work from any location. The platform is built around a secure, multi-user environment, allowing for seamless collaboration within a healthcare organisation.
User Roles & Permissions
The Arvi Medical Transcription system features a tiered user structure to ensure appropriate access control and maintain data security. Each role is assigned a specific set of permissions that dictates their level of access to system functionalities. Currently, there are three primary user roles:
Super Admin: This is the highest level of administrative access. The Super Admin has complete control over the organisation's account, including the ability to manage billing, team settings, and security. They can approve generated letters and invite other users to the platform. Critically, only the Super Admin has the authority to permanently remove the organisation from the system. The individual who initially registers the organisation is automatically assigned this role.
Admin: The Admin role is designed for users who require administrative access but do not need the full range of permissions available to a Super Admin. Admins can manage patients, generate letters, and perform other administrative tasks. Admins are typically invited to the platform by a Super Admin.
Doctor: The Doctor role is tailored for clinical users who are primarily focused on patient care and documentation. Doctors can record dictations, generate letters, and manage their own documents. They have a more restricted view of the system, with access limited to functionalities directly related to their clinical workflow.
Registration & Account Setup
To begin using the Arvi Medical Transcription system, your organisation must first be registered by a Super Admin.
New Users: To register, you will need to provide your full name, the name of your organisation, a valid working email address, and a secure password. You must also accept the terms and conditions.
Existing Users: If you already have an Arvi Medical Transcription account and wish to create or join a second organisation, you only need to provide the new Organisation Name. The system will recognise your existing email address and link the new organisation to your profile.
Upon submission, a confirmation email will be sent to your registered address. This email is a critical step to verify the organisation creation. Once confirmed, you will be redirected to the login page.
Organisation Switcher
For users who belong to multiple organisations, Arvi Medical Transcription provides a seamless way to switch between accounts. Upon logging in, you will be prompted to select which organisation you wish to access before proceeding to the security verification. Additionally, once inside the system, you can jump between different organisations at any time by clicking the "Switch" button located on the main dashboard.
Two-Factor Authentication (2FA) & Security
Arvi Medical Transcription prioritises the security of your data. As part of our commitment to security, we have implemented Two-Factor Authentication (2FA) to provide an additional layer of protection.
Email-Based OTP: The system utilises an Email One-Time Password (OTP) system. During the login process (after selecting your organisation), a unique 6-digit code will be sent to your registered email address. You must enter this code correctly to successfully access the system.
Managing 2FA: Users can manage their security settings via the User Profile section. While 2FA is enabled by default to ensure maximum security, the Super Admin has the option to disable 2FA within the Security settings if required. If disabled, the system will allow login with only a password.
Password Management: Users can update their current password at any time within the Security section of their profile.
